Title(s) held: My official title was "specialist." Salary: Technical Training Specialist in Strathroy (Canada) 2023 2023 Apple's most powerful Mac will finally shift to Apple silicon. Helping customers and providing technical assistance. They offered benefit options such as health care for all employees full- and/or part-time. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session EllisDon Corporation Technical Training Specialist Job in Mississauga Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. And thats our greatest strength. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. 2023 Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Communication skills: Communication skills are essential in any technical role. Users can demonstrate their competency with two new exams and earn certification from Apple. When a customer needs assistance, you quickly assess their situation. Below, we have recapped what to expect from Apple this March and April based on rumors. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more details and to apply, visit, Apple Professional Training courses are available now at. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Click here to see the total pay, recent salaries shared and more! Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Bing Ads sets this cookie to engage with a user that has previously visited the website. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. When youre authorized or certified in your area of business or expertise, you also represent Apple. Check your badge on Credly for specific expiration dates. When a customer needs assistance, you quickly assess their situation. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. A selection of macOS tips to make your Mac life a more effortless experience. And be amazed by what it does for yours. Come eager to listen and learn from your team, your mentors and your customers. The cookie is used to store the user consent for the cookies in the category "Analytics". By helping Apple maintain strong relationships with customers, you are instrumental to our success. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Choose your path TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apples most important resource, our soul, is our people. Apple Technical Specialist Salaries in the United States Apple is a drug-free workplace. Just fill out the form or call us directly on 0203 507 1728. You also have the option to opt-out of these cookies. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. 50 features and changes you might have missed in macOS Ventura. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. You need a current, government-issued ID to check in with the proctor and begin the exam. We were thanked for coming and then excused once we had completed our quiz. United States Department of Labor. We also use third-party cookies that help us analyze and understand how you use this website. Lots of different people to learn from and meet. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Copyright Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple hiring US-Technical Specialist in Metairie, Louisiana, United about 30,000 full- or part-time retail workers. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Europe's No.1 Apple Training Specialist. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. When a customer needs assistance, you quickly assess their situation. Copyright 2023 Apple Inc. All rights reserved. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Get weekly top MacRumors stories in your inbox. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Independent Repair Provider Program - Official Apple Support In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. This cookie is used for advertising, site analytics, and other operations. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. By clicking Accept All, you consent to the use of ALL the cookies. Youll grow your career skills, too, because leaders here take an active role in your professional development. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. You have excellent time management skills and can make decisions quickly. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title You reassure customers when delivering product diagnoses and potential solutions. You know, just like the things we make. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple Training Training - LearnQuest Copyright 2023 Apple Inc. All rights reserved. These cookies track visitors across websites and collect information to provide customized ads. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple certification programs - Wikipedia Both full-time and part-time jobs are available. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Sign up for notifications from Insider! Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. All our courses are practical, hands-on, and led by trusted Apple experts. It was just a few days later when I received my first follow-up call. What it's REALLY like to work in an Apple store:You get to work with really creative people. How to become an Apple Certified Macintosh Technician Demonstrate and validate your expertise, whether you're an app developer or IT professional. Apple is a drug-free workplace. This cookie is used by the map which helps visitors to identify and reach the facility. Take proctored certification exams from your home or office. Our training team can help you book training for your organisation or for a third party. Come to us in your pursuit of success. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Apple Technical Specialist - Murray - Apple - beBee Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. They may also be responsible for providing support to Apple Authorized Service Providers. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. This can be a very rewarding job, but it can also be stressful at times. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The redesigned training has moved to an online, self-paced format. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Apple Employee Reviews for Technical Specialist - Indeed In the US alone, Apple has 265 retail stores across 44 states. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. About AppleCare service certifications - Apple Support Apple Technical Specialist - Columbia - Apple - beBee Access your favorite topics in a personalized feed while you're on the go. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Because to create products that serve everyone, we believe in including everyone. The entire store team benefits from your commitment to providing the best care for customers. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. This requires a lot of testing and coordination between different teams within Apple. Stay up to date with what you want to know. Add to Favourites IN-Technical Specialist. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Apple today launched updated professional training and certifications for IT support and management. Some employers may accept candidates with a high school diploma or an associates degree. Apple Technical Specialist Resume Example & Writing Guide At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. By clicking Sign up, you agree to receive marketing emails from Insider At Apple, base pay is one part of our total compensation package and is determined within a range. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. At Apple, were not all the same. You maintain composure and customer focus while troubleshooting and solving issues. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. At Apple, the learning never ends, and team members continually support each other. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. A career as an Apple Technical Specialist can be both rewarding and challenging. $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter They may also move into management positions. The cookie is used to store the user consent for the cookies in the category "Performance". You maintain composure and customer focus while troubleshooting and solving issues. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. You get to work with really creative people. At other times, you refer customers to support team members who get them up and running again. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple is an equal opportunity employer that is committed to inclusion and diversity. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple expert providing guidance and training on Mac support to other support team members. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. It felt pretty good to be able to help this woman. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. These cookies ensure basic functionalities and security features of the website, anonymously. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Learn more (Opens in a new window) . 325 reviews from Apple employees about working as a Technical Specialist at Apple. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. The Apple Professional Training courses are now available at training.apple.com. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Apple Introduces New Professional Training Courses and - MacRumors United States Department of Labor. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn more about your EEO rights as an applicant (Opens in a new window) . Copyright To view your favorites, sign in with your Apple ID. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The customers can make or break the day which led to many days being . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Navigate to our course pages through the links below. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. The next 10 days were essentially "Apple boot camp." (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. The energy on these days rocked my world. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. After customers purchase our products, youre the one who helps them get more out of their new Apple technology.
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