For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. He has prosecuted a variety of consumer protection and complex employment cases. Actions does not process claims and we cannot advise you on the Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. StubHub is represented by McDermott Will & Emery LLP. Your email address will not be published. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. At the same time, buyers expect immediate refunds. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. StubHub is an eBay company that began selling and reselling event tickets in 2000. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Sign me up! McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . I no longer have that card either and was concerned about that as well. StubHub is the origin source of the transaction. Day of the event, I downloaded the tickets only to find they were for the wrong event. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Things You Should Know. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. The Hollywood Reporter is a part of Penske Media Corporation. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. StubHub has my $253 for tickets I sold. No refund bottom line. Read the complaint here: StubHub Refund Class Action Complaint. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. The complaint claims that the company did not offer refunds for tickets to canceled events. All rights reserved. The plaintiffs may also opt to file a lawsuit on their own. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. The reasoning is due to the financial impact form coronavirus. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Please add me to this class action against STUB HUB. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. I found out they listed under a wrong account. The court ordered the company to refund customers if the event was canceled and refund them in full. I tried contacting support and I kept getting the same response. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. The company has yet to comment on the lawsuit. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Para una notificacin en Espaol, haga clic AQU. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. The Daily Journal named her a Top Woman Lawyer in California for 2021. The company is accused of failing to resolve complaints from tens of thousands of customers. I am appalled at their lack of customer service and straight out thievery. StubHub said I had to wait 7 days after the show took place to get my money. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. StubHub is an eBay company that began selling and reselling event tickets in 2000. But the company does not need to comply with the law to avoid liability. The users allege breach of contract and violations of various California consumer protection statutes. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. SV is correct. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Deadline: May 17, 2022. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Sep 15, 2021, 1:28 PM. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Save my name, email, and website in this browser for the next time I comment. The MDL transfer order can be found here. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. They said it would take up to 30 days. Paul Sawers / VentureBeat . But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Not by phone, email, nor chat. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Please download the PDF to view it: Download PDF. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Moreover, the company will be forced to refund its customers. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Add me too please! In April, when the suit was filed, MLB had . The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. StubHub went a step further and simply halted cash refunds altogether. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. This time Stubhub claims they sold tickets and sent me email to transfer tickets. The lawsuit cites several examples in which the site failed to make refunds. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. FALSE. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . I had to do all the work, not them. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. It also asked for a reinstatement of the pre-March 20 refund policy. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. They sent me tickets for a baseball game on the wrong day. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Your email address will not be published. 2023 The Hollywood Reporter, LLC. Top Class When I called them on itthey said it was my fault and I have to resell the tickets. StubHub is doing this as opposed to providing full refunds for canceled events. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. I was denied my request for a refund. My husband and I bought concert tickets as a Christmas present to each other. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Please add me. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. If you sell on Stubhub they will waive the sellers fee. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Entertainment industries have seen every event canceled or postponed for a foreseeable future. I had to spend hours on the phone with StubHub just to get them to do their job. Fan rewards: Still have tickets to the cancellation. With the complete shutdown of large gatherings, countless businesses are being impacted. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. that reports on class action lawsuits, class action settlements, Never again StubHub. StubHub denies any wrongdoing or liability. They never followed up. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. You will not receive a Settlement award under the Settlement. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Read our Newswire Disclaimer. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Last Updated on May 5, 2021 by Dave Clark. Others were postponed. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. FAQ. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. 24/7 customer support: I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. You must contact the Thanks ! The next day, I received a $500 charge. I am not good at technology. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. There is a chance that StubHub will settle the case in the future. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. They were processing refunds for canceled events just like they previously did but then changed their policy. Our content is intended to be used for general information purposes only. THEIR GUARANTEES ARE A LIE. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Unfortunately, the seller never came through with the e-mail transfer. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. The complaint was reportedly filed by a Wisconsin man named. Under normal circumstances, these processes are manageable. Be the first one to find this review helpful. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. We value your privacy. Furthermore, is there a class action suit against Ticketmaster? They too should be held accountable. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Since COVID-19 has come, StubHub's new policy is no refunds. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. ADD ME PLEASE! In the meantime, they may continue to pursue the case individually. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Click. I will never use this company again to buy or sell tickets. All of these happen in 10 minutes. Should You Become a Constitutional Lawyer? What a scam. ConsumerAffairs is not a government agency. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Emily Walsh. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Ive used Stubhub for over 4,000 transactions. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. I listed tickets on StubHub, which I had done on multiple occasions. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Lorenzo Gordon, Adobe Images As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. The case is based on an NHL game that was canceled because of a strike. Again, there is another confusion about listing a ticket for sale. This is so ridiculous. The case seeks monetary damages and restitution remedies for consumers. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Let us know in the comments! StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. | I deleted my account. No mention is made of the safety of the attendees. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Payments will be provided if the Court approves the Settlement and after any appeals are resolved.
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